KE Audio is fully committed tooffering comprehensive amplifier warranty and training services,ensuring customers have detailed product knowledge and receive all-round support.
Our After-Sales Support is the foundation of your confidence, ensuring rapid resolution when needed. Our Training Programs are an extension of your team's expertise, designed to "teach you to fish" – transforming users into proficient experts, thereby reducing system risk and enhancing overall operational efficiency and event quality. We are committed to building long-term partnerships with our clients, transcending beyond a mere transactional relationship.
Warranty Services
Standard Warranty
36 months limited warranty from the
date of purchase。
Remote Technical Support
Initial response within 1 business day of ticket creation, including remote troubleshooting guidance.
Factory Service
Transportation costs will be covered by both sides. A detailed diagnostic report is issued within 1 business day of receiving the unit at our service center.
Training Services
Standard Product Operation Training
Including Product Familiarization，Safe Operational Procedures，Basic Setup & Connection and Routine Inspection & Maintenance.
Advanced Application & System Integration Training
Including Core Technology Deep Dive，Protection Circuitry In-Depth，Networking & Intelligent Monitoring，Integration with Digital Audio Systems and Advanced Diagnostics & Repair
Training Materials
Comprehensive manuals, presentation decks, instructional videos, and system configuration case studies provided.
