FAQ

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Q Are you a manufacturer or trading agent?

A We are an experienced manufacturer, and we also have a professional overseas sales team to serve our customers all over the world.
Q Can you assist with product certifications?

A
We can help obtain:

Safety certifications (CE, RoHS)

Environmental testing reports

Quality inspection certificates

Certificate of Origin
Q How do you protect intellectual property?

A
We take IP protection seriously:

Strict NDA (Non-Disclosure Agreement) signing

Secure document management systems

Dedicated confidential production lines

Employee confidentiality agreements
Q Can we visit your factory?

A
Please schedule at least one week in advance

We can assist with airport pick-up and accommodation arrangements

Opportunities to meet with our engineering team

If you are not available for a site visit, we do support for the video visit.
Q What information is needed to place an order?

A
Please provide:

Detailed product specifications and requirements

Required quantities

Delivery time requirements

Destination port/address

Additional Questions
Q What after-sales services do you provide?

A
Our after-sales support includes:

Lifetime technical support

Operation and maintenance training

Spare parts supply

Product upgrade services

Regular quality follow-ups

Remote troubleshooting assistance
Q What payment terms do you accept?

A
T/T: 30% deposit, 70% balance against B/L copy

L/C: Accept sight letters of credit
Q What shipping methods do you offer?

A
Sea freight: Suitable for large shipments

Air freight: Suitable for urgent and small shipments

Express delivery: DHL, UPS, FedEx services

Railway transport: China-Europe rail options

WhatsApp:

+61451950255

Telephone:
+86-020-86312801

Email:
xh.yan@keaudio.com

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